Why work for us?

Quality products and first-class customer service have always been the hallmarks of M&S. But we cannot survive on past reputation. Retail is an intensely competitive business. We’re changing to become a forward-thinking and future-focused business – and changing fast. Our transformation is making us more relevant and responsive to our customers. We’re setting bolder goals, and giving our people the responsibility and resources to achieve them. We’re putting digital at the forefront of everything we do. And we’re changing the way we work to become leaner, smarter and more agile and efficient. This is a great time to come on board. Joining us on our journey today means shaping the future of M&S. And if you’re ready to play your part, you’ll be richly rewarded with a competitive salary, bonus scheme and flexible working options.

company overview


We are a digital-first, customer obsessed retailer known for our M&S own-brand model, which delivers top quality food, clothing, home products and financial services. Our annual turnover is £10 billion and we have a presence in some 57 countries worldwide. We employ over 80,000 colleagues who serve about 32 million people each week. And we’re constantly evolving. Connecting with our customers is at the heart of our business – which is why we’re partnering with world-class technology firms to help shape the retail experience of the future.



We are committed to an active Equal Opportunities Policy. This doesn't just cover our recruitment and selection procedures, but runs right through learning and development, appraisal, and promotion opportunities. We work hard to cultivate an environment free from discrimination, harassment and victimisation. At M&S, everyone can achieve their full potential, regardless of;

  • gender, sexual orientation, or marital status
  • race, colour, nationality,
  • hours of work
  • religious or political beliefs
  • disability
  • age

Pay – our salaries are competitive and reviewed every year, with extra performance rewards to recognise individual achievements.

Colleague discount – 20% discount – 20% on all in-store and online purchases for you and a partner or family member.

Holidays – a minimum 28 days’ statutory holiday per year, pro-rata if you’re part time.

Bonus – we have a number of discretionary bonus schemes for colleagues who’ve helped us reach our goals.

Pension – we offer a Pension Savings Plan where if you save 3% of your pay we will add an extra 6%. More at

Life Assurance – you get free cover of two times your annual salary until you reach 70. If you save into our pension plan we double this to four times.

Sharesave – put aside any amount between £5 and £250 each month for three years and buy M&S shares at a 20% discount – or get your savings back.

Sharebuy – buy M&S shares on a monthly basis direct from your gross salary and build up an investment.

Salary Sacrifice – join one of our schemes covering holiday buying, car leasing and cycle to work.

Discounts – take advantage of over 1,500 special discounts covering holidays, leisure attractions and more.

Heath & Wellbeing – receive discounted healthcare products and a dedicated wellbeing website with top tips.

Charity Volunteer Day – volunteer for one day at a charity of your choice.

awards and recognition


Industry recognition is a nice bonus. Most of all because it’s an acknowledgement of how well our people have done. Whether it’s Which? Supermarket of the Year 2017 or an award for our charity and community work, we’re delighted to be considered and we’re proud of the teams involved. If we can bring out the best in our people and give younger people a better start in their careers, that’s incredibly rewarding – and something we’ll continue to do.

Awards & Recognitions
learning and development


A constantly evolving business requires its people to grow with it. Our comprehensive training and coaching programme will improve your confidence and equip you with all the skills you need for a Digital First future. Whatever your role, wherever your ambition lies, we’ll tailor your training to meet your needs, giving you all the support you need to do your job well. Our induction programme for new starters lasts between one and two weeks, depending on your experience. You’ll get a basic overview of our business, along with everything you need to feel passionate, inspired and excited about your new role with us.

plan A


Our Plan A initiative will help us become the world’s most sustainable major retailer. Our ultimate goals are to combat climate change, reduce waste, use sustainable raw materials, trade ethically and help our customers to lead healthier lifestyles.

Find out more about Plan A

Find out more about Plan A
smarter working


We recognise that, whatever job you do or whatever level you're at, you need to strike a balance between your work life and your home life. Our smarter working approach means we are flexible and open in how we work to deliver for our customers. We support a range of options, from part-time and shift work, to job sharing and term-time working.

We also offer a career break scheme, with up to nine months’ unpaid leave. This is in addition to leave for a wide range of different circumstances, including adoption, IVF treatment, annual training exercises for the armed forces, and more.


Simply click the button below. If you have a disability or learning difficulty and require alternative arrangements, please call us on 0845 300 3725 so we can assess your needs. Alternatively, contact your preferred store directly to discuss your personal circumstances.