Online customers can return our products and we honour our refund commitments. But Rachel also has the logistical challenge of making the stock available again for other customers.
M&S is proud to be able to support a range of flexible working options. Meet Rob and Dougie, who share the role of Commercial Manager in Clothing & Home at our Edinburgh Princes Street store.
Seeing men taking shared parental leave is a gradual but significant step to achieving better gender balance in both our business and in society.
Peter joined us as a Christmas temp and became hooked on M&S. Now he works full time in Retail Customer Services on webchat.
Christmas has officially begun. We’ve launched a family-focused festive marketing campaign starring much-loved Paddington.
We’ve been judged the UK’s most authentic brand according to a recent study which found data protection to be the most important attribute for authenticity amongst customers.
Our Vandwich competition for students has returned for another year – and once again, Percy Pig is making a special guest appearance on the winning campuses.