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We believe we get out what we put in. So we go out of our way to create an inspiring environment for our people, so they can create an inspiring experience for our customers.
We want our customers’ faces to light up when they see what we’ve created. Especially because many of them won’t know they needed that product until that very moment. We make sure our people have the skills to deliver that experience; plus the encouragement and opportunities to be the best they can be.
We always strive to do the right thing. That involves building open, honest relationships and taking the time to listen to everyone from suppliers to customers to our people. It also involves being an ethical business and aiming to make a positive impact on everything we do.
We personalise our approach in everything we do; listening to people and acting thoughtfully on what we learn – making sure we always have the best interests of our customers at heart. Essentially, we want everyone who works for us to feel part of our decisions and everyone who shops with us to know we’re there to enhance their lives.